FAQ
Answers to the most frequently asked questions about our products and delivery options.
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Are the players Bluetooth-compatible?
Yes, all our players are equipped with Bluetooth 5.1. You can connect wireless headphones or speakers, or stream music from your phone without any cables.
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What are the delivery times?
Orders are prepared within 48 hours. Delivery then takes between 2 and 5 business days depending on your country. If it is a pre-order, the estimated shipping date is indicated on the product page.
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What should I do if I have an issue with my order?
No worries — you have 30 days to change your mind. If something isn’t right, our customer service team is here to help you quickly. Simply contact us via the form available at the bottom of the page.
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Do your products work internationally?
Yes, our players work worldwide. They charge via USB-C (compatible with 110–240V), and Bluetooth is universal. You will only need a plug adapter if your outlet type is different.
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